| Do I have to login to place an order? Is the shipping free? Why there is only UPS ground shipping option available? How can I get coupons? Do you charge sales tax? I lost my password I did not receive my confirmation email Can I sell your products to others? How do I return my order? How do I cancel my order? What is the recording pack used for? How long is the manufacturer warranty on the Magic Sing? What is not covered by the 1 year warranty? How do I get my warranty honored if I bought the microphone outside of the country? How do I repair my microphone? How long does it take for my microphone to be repaired? |
| Do I have to login to place an order? No, you do not have to login to place a order. However, you will have several benefits of membership such as - Newsletters with new product information, trends, tips and special offers. - Free Samples reserved only for Members. - Shop from past purchases quickly, saving time online. - Fast checkout process. - Order History and Order Status can be viewed online by Members. - Write a review for the products you have purchased. |
| Is the shipping free? Shipping is free on all items $99 or more as long as you are a resident within the US and do not reside in Alaska or Hawaii. You must pay for ground shipping to those states as well as shipping outside of the US like Canada or Mexico. |
| Why there is only UPS ground shipping option available? If you place your order near Los Angeles area, you will not need to choose priority or express shipping options which cost you too much. UPS ground takes only 1 or 2 days to deliver to the most of area in California and Nevada. Since our system runs automatically, we hide those options to avoid from any mistake. |
| How can I get coupons? For our promotions, we send out emails with coupon codes. It is one of a benefit for our members. If you have a coupon code, enter it when you process checkout then the discount will be applied. Coupon code is not applied to the purchase of Gift Cards. |
| Do you charge sales tax? We are required to collect tax on all products shipped within California. |
| I lost my password If you are a registered member and lost your password, please go to 'customer service' and click 'Recover Password.' You may be asked for your email which you entered when you register. |
| I did not receive my confirmation email When you purchase from MagicSing Store, you will receive a confirmation email like invoice for your purchase. If you do not receive this email, there will be several possible reasons. If you are a registered member, please check your 'Profile' if your email address is correct. If you are not, please contact us with your invoice number. |
| Can I sell your products to others? If you plan to sell the products at MagicSing Store, please contact us. |
| How do I return my order? Under certain circumstances a return or an exchange may be made by contacting us. All goods must be received in their original package. For Hygiene reasons, we regret that we cannot accept returns on products that are used or tampered with. Prior to returning merchandise please contact customer service for a RMA number. When a product has been authorized for a return, the customer will be reimbursed for the product and taxes. MagicSing Store does not credit back on shipping.
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| How do I cancel my order? Orders or parts of an order are cancelled by our system for only following reasons. - Item(s) not available. - Difficult to process with information your provided like incorrect payment information or shipping address. - Duplicated orders are placed. - When you email us within 3 hours of order. Please click here to contact us. |
| What is the recording pack used for? The recording pack is the size of a regular Magic Sing song chip and is used for the ED-8000, ED-11000, EG-18000, ET-12K and ET-18K only to record yourself singing. |
| How long is the manufacturer warranty on the Magic Sing? The manufacturer warranty is good for a year from the purchase of the microphone, and valid only when presenting original sales receipt. |
| What is not covered by the 1 year warranty? The microphones are covered under the 1 year warranty, with the exception of the following things: 1. Tampering with the microphone (opening the microphone and trying to repair yourself or by a non-authorized Enter-tech repair center). 2. Battery leakage or explosion of batteries 3. Water damage 4. Physical or cosmetic damage includes and not limited to dropping the microphone, throwing the microphone or severing any of the wires because of misuse. |
| How do I get my warranty honored if I bought the microphone outside of US? The microphones are NOT covered by the warranty if you purchased it from outside of US. What you can do is go to our customer service and download the SRO (Service Repair Order) form, include your original sales receipt (no copies will be accepted) and send a $15 money order to cover shipping. If you do not send all of the above items as specified you will be charged or your service will be delayed. |
| How do I repair my microphone? Please click here, and follow the instruction. However, before you send us your machine, please contact us and consult about the problem. |
| How long does it take for my microphone to be repaired? We have several different models of microphones and parts available in our service center, but we do not necessarily carry all parts. If we do not carry the parts for your microphone the microphone will be mailed to Korea for service and will not return to you for another 30 days. Please call before sending any repair service item. |
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