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FAQ

 

What's the difference between ET23KH and ET28KH?

What song chips are compatible to my system?

What is Tagalog?

Do I have to login to place an order?

Is the shipping free?

Why there is only UPS ground shipping option available?

Do you charge sales tax?

I lost my password

I did not receive my confirmation email

How do I return my order?

How do I cancel my order?

What is the recording pack used for?

How long is the manufacturer warranty on the Magic Sing?

What is not covered by the 1 year warranty?

How do I get my warranty honored if I bought the microphone outside of the country?

Do you ship to other countries other than US?

Can I use Magic Sing system in other country?

Why are there dark grey and silver cases for the song chips?

 

 
What's the difference between ET23KH and ET28KH?
ET28KH is not a Magic Sing brand, but OnStage, and Magic Sing song chips (40 pins) are NOT compatible to ET28KH.
Many customers are looking for ET23KH more for the variety selection of song chips and for its quality of product.
ET23KH is the best selling model for years in the market now among the Magic Sing systems.
The most of Magic Sing song chips (40 pins) are compatible to ET23KH (please click here for the compatibility chart).
What song chips are compatible to my system?
Please click here for the compatibility chart.
What is Tagalog?
Tagalog is a language of Philippine.
However, since they are very influenced by US culture, there are many good American songs in the Tagalog systems.
The basic language is English, but about little less than half of built-in songs are Tagalog songs.
Do I have to login to place an order?
No, you do not have to login to place a order. However, you will have several benefits of membership such as
- Newsletters with new product information, trends, tips and special offers.
- Free Samples reserved only for Members.
- Shop from past purchases quickly, saving time online.
- Fast checkout process.
- Order History and Order Status can be viewed online by Members.
- Write a review for the products you have purchased.
Is the shipping free?
Shipping is free on purchase within the U.S. only, but the expedite shipping options are available with extra charge. There will be shipping charge on purchase shipping to out of U.S. Please click here for the detail about shipping cost.
Why there is only UPS ground shipping option available?
If you place your order near Los Angeles area, you will not need to choose priority or express shipping options which cost you too much. UPS ground takes only 1 or 2 days to deliver to the most of area in California and Nevada. Since our system runs automatically, we hide those options to avoid from any mistake.
Do you charge sales tax?
We are required to collect tax on all products shipped within California.
I lost my password
If you are a registered member and lost your password, please go to 'customer service' and click 'Recover Password.' You may be asked for your email which you entered when you register.
I did not receive my confirmation email
When you purchase from MagicSing Store, you will receive a confirmation email like invoice for your purchase. If you do not receive this email, there will be several possible reasons. If you are a registered member, please check your 'Profile' if your email address is correct. If you are not, please contact us with your invoice number.
How do I return my order?
Please check our term & conditions for the details of return and exchage.
How do I cancel my order?
Orders or parts of an order are cancelled by our system for only following reasons.
- Item(s) not available.
- Difficult to process with information your provided like incorrect payment information
or shipping address.
- Duplicated orders are placed.
- When you email us before the shipping cut-off time. Please click here to contact us.
What is the recording pack used for?
The recording pack is the size of a regular Magic Sing song chip and is used for the ED-8000, ED-11000, EG-18000, ET-12K and ET-18K only to record yourself singing.
How long is the manufacturer warranty on the Magic Sing?
The manufacturer warranty is good for a year from the purchase of the microphone, and valid only when presenting original sales receipt.
What is not covered by the 1 year warranty?
The microphones are covered under the 1 year warranty, with the exception of the following things:
1. Tampering with the microphone (opening the microphone and trying to repair yourself or by a non-authorized Enter-tech repair center).
2. Battery leakage or explosion of batteries
3. Water damage
4. Physical or cosmetic damage includes and not limited to dropping the microphone, throwing the microphone or severing any of the wires because of misuse.
How do I get my warranty honored if I bought the microphone outside of US?
The microphones are NOT covered by the warranty if you purchased it from outside of US. What you can do is go to our customer service and download the SRO (Service Repair Order) form, include your original sales receipt (no copies will be accepted) and send a $15 money order to cover shipping. If you do not send all of the above items as specified you will be charged or your service will be delayed.
Do you ship to other countries other than US?
We ship to Canada, Australia and western Europe only. For other countries, please use shipping agencies in US. The shipping cost is vary depends on the weight of products. Please proceed to check out for the exact amount for your shipping cost before the payment. Please note that there may be custom duties, brokerage fees, taxes, and/or tariffs that may be applied with to your shipment, and we are not responsible for those.
Can I use Magic Sing system in other country?
All Magic Sing systems are working from 110v to 240v in voltage. You may use the system in the most of countries.
Why are there dark grey and silver cases for the song chips?
The manufacturer, Enter-tech, produces two different sizes of song chips. The dark grey is little smaller than silver case song chip. However, the chip inside is exactly same - only its case (cover) size is different. Since that causes confusion to our customers, we've started to ship out only the dark grey song chips which fit and are compatible to the all Magic Sing microphone systems.