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What is Tagalog?
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What is Tagalog? Tagalog is a language of Philippine. However, since they are very influenced by US culture, there are many good American songs in the Tagalog systems. The basic language is English, but about little less than half of built-in songs are Tagalog songs. |
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What are the Promotional song chips we offer? The Promotional song chips are different song chips from those on our online store, which randomly preselected by our warehouse. These song chips are for variety English song only, No other languages. Each song chip contains 50~200 English songs, and it could be pop, classic, rock, country, holiday songs, etc. This offer is valid for the purchase of any microphone systems except ET9K-English & ET9K-Tagalog. |
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Do I have to login to place an order? No, you do not have to login to place a order. However, you will have several benefits of membership such as - Newsletters with new product information, trends, tips and special offers. - Free Samples reserved only for Members. - Shop from past purchases quickly, saving time online. - Fast checkout process. - Order History and Order Status can be viewed online by Members. - Write a review for the products you have purchased. |
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Is the shipping free? Shipping is free on all items $99 or more as long as you are a resident within the US and do not reside in Alaska or Hawaii. You must pay for ground shipping to those states as well as shipping outside of the US like Canada or Mexico. |
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Why there is only UPS ground shipping option available? If you place your order near Los Angeles area, you will not need to choose priority or express shipping options which cost you too much. UPS ground takes only 1 or 2 days to deliver to the most of area in California and Nevada. Since our system runs automatically, we hide those options to avoid from any mistake. |
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Do you charge sales tax? We are required to collect tax on all products shipped within California. |
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I lost my password If you are a registered member and lost your password, please go to 'customer service' and click 'Recover Password.' You may be asked for your email which you entered when you register. |
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I did not receive my confirmation email When you purchase from MagicSing Store, you will receive a confirmation email like invoice for your purchase. If you do not receive this email, there will be several possible reasons. If you are a registered member, please check your 'Profile' if your email address is correct. If you are not, please contact us with your invoice number. |
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How do I return my order? Please check our term & conditions for the details of return and exchage. |
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How do I cancel my order? Orders or parts of an order are cancelled by our system for only following reasons. - Item(s) not available. - Difficult to process with information your provided like incorrect payment information or shipping address. - Duplicated orders are placed. - When you email us before the shipping cut-off time. Please click here to contact us. |
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What is the recording pack used for? The recording pack is the size of a regular Magic Sing song chip and is used for the ED-8000, ED-11000, EG-18000, ET-12K and ET-18K only to record yourself singing. |
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How long is the manufacturer warranty on the Magic Sing? The manufacturer warranty is good for a year from the purchase of the microphone, and valid only when presenting original sales receipt. |
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What is not covered by the 1 year warranty? The microphones are covered under the 1 year warranty, with the exception of the following things: 1. Tampering with the microphone (opening the microphone and trying to repair yourself or by a non-authorized Enter-tech repair center). 2. Battery leakage or explosion of batteries 3. Water damage 4. Physical or cosmetic damage includes and not limited to dropping the microphone, throwing the microphone or severing any of the wires because of misuse. |
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How do I get my warranty honored if I bought the microphone outside of US? The microphones are NOT covered by the warranty if you purchased it from outside of US. What you can do is go to our customer service and download the SRO (Service Repair Order) form, include your original sales receipt (no copies will be accepted) and send a $15 money order to cover shipping. If you do not send all of the above items as specified you will be charged or your service will be delayed. |
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How do I repair my microphone? Please click here, and follow the instruction. |
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How long does it take for my microphone to be repaired? We have several different models of microphones and parts available in our service center, but we do not necessarily carry all parts. If we do not carry the parts for your microphone the microphone will be mailed to Korea for service and will not return to you for another 30 days. Please call before sending any repair service item. |
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Do you ship to other countries other than US? Yes, we do ship to other countries via DHL, and it takes 2~3 business days. The shipping cost is vary depends on your country and the ordered products. Please proceed to check out for the exact amount for your shipping cost before the payment. Please note that there may be custom duties, brokerage fees, taxes, and/or tariffs that may be applied with to your shipment, and we are not responsible for those. |
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Can I use Magic Sing system in other country? All Magic Sing systems are working from 110v to 240v in voltage. You may use the system in the most of countries. |
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Why are there dark grey and silver cases for the song chips? The manufacturer, Enter-tech, produces two different sizes of song chips. The dark grey is little smaller than silver case song chip. However, the chip inside is exactly same - only its case (cover) size is different. Since that causes confusion to our customers, we've started to ship out only the dark grey song chips which fit and are compatible to the all Magic Sing microphone systems. |
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