| Ordering |
| Where is My Order? When we ship out your order, we email you with UPS or USPS tracking number. If you did not receive any email within 4 business days, you will need to contact us.  |
| Order Processing We make every attempt to ship your orders within 24 hours of receipt. Orders placed on late Friday, Saturday and Sunday will be shipped on following Monday. Orders with Priority shipping (Next Day or 2nd Day Shipping) will be processed and shipped the same day if received by 12:00 PM EST. |
| Order Cancellations Orders or parts of an order are cancelled by our system for only following reasons. - Item(s) not available - Difficult to process with information your provided like incorrect payment information or shipping address - Duplicated orders are placed - When you email us within 3 hours of order |
| Re-order from Previous Purchases If you have registered as a member and placed order(s) previously, you will find your previous purchases at 'order history.' Login required. |
| Payment Options We accept credit cards and gift cards. Following credit cards are accepted. - Visa - Master Card - American Express - Discover We are sorry, but we do not accept money orders nor personal checks. |
| Sales Tax MagicSingStore.com is required to collect tax on all products shipped within California. |
| Item Availability If an item selected is temporarily out of stock at the time of your order, you will be notified via e-mail that your orders or part of an order are cancelled. However we maintain our site regularly and try to avoid the shortage of stocks. |
| Coupon Codes If you have a coupon code, enter it when you process checkout then the discount will be applied. Coupon code is not applied to the purchase of Gift Cards. |
| Selecting Color Online While MagicSingStore.com has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. If you have questions about specific colors, please contact us at info@MagicSingStore.com and we will get back to you right away with information to help you select the colors that are right for you. |
| About Gift Card Gift Cards are delivered via email and reach their sender within a few hours if there are no issues with the order. The sender's name and email address are included for the recipient. You may purchase a Gift Card at any amount between minimum $20 to maximum $200. Gift Card is not taxable, but tax will be applied to any purchase with Gift Cards. There is no expiration date on Gift Cards. |
| Minimum & Maximum Purchase We regret that we must limit orders to no more than ten (10) units of any item with a maximum purchase of $500 per customer. However minimum to process your order must be over $20. |
| Security Online When you place an order at MagicSingStore.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. In order for encryption to take place, your browser must have the SSL protocol such as AOL 5.0 and higher, Internet Explorer 5.0 and higher, Mozilla Firefox 1.0.4 (Windows only), Netscape 6.0 (Windows only) and Safari RSS. |
| Shipping & Returns |
| Shipping Options & Charges When purchasing products on MagicSingStore.com, you have various delivery options. We make every effort to ensure that products are delivered within the specified time frame. * We make every attempt to ship orders within 24~48 hours of receipt. Orders placed on Saturday and Sunday will be shipped on Monday. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Please add this packing period to your delivery estimate time. ** Free Ground shipping is applied on all items $99 or more of purchase as long as you are a resident within US except Alaska & Hawaii. |
| Shipping Rules and Restrictions Orders are shipped on business days (Monday-Friday, excluding federal holidays) only. Orders with Priority shipping (Next Day or 2nd Day Shipping) will be processed and shipped the same day if received by 12:00 PM EST. Next Day or Second Day Service is not available for shipments to APO / FPO and certain locations in Alaska & Hawaii. Please contact us if you have any questions. |
Returns and Exchanges 1. Contact us to obtain a RMA number. When you contact us, please provide the reason, invoice number, product name and your contact information for returns or exchanges. 2. At the time you get RMA nuber, you will be informed the address where you need to send to. When a product has been authorized for a return, the customer will be reimbursed for the product and taxes. MagicSingStore.com does not credit back on shipping. Service parts are not returnable. Labor, installation services and any shipping charges are non-refundable. |
| Manuacturer's Warranty The microphones are covered for 1 year by the warranty if you purchased it in US, and valid only when presenting original sales receipt. There are few exception that are not covered by the warranty: 1. Tampering with the microphone (opening the microphone and trying to repair yourself or by a non-authorized Enter-tech repair center). 2. Battery leakage or explosion of batteries 3. Water damage 4. Physical or cosmetic damage includes and not limited to dropping the microphone, throwing the microphone or severing any of the wires because of misuse. |
| Repair We have several different models of microphones and parts available in our service center, but we do not necessarily carry all parts. If we do not carry the parts for your microphone the microphone will be mailed to Korea for service and will not return to you for another 30 days. To get your product repaired, go to "Information > Repair Service" and download the SRO (Service Repair Order) form, include your original sales receipt and send a $15 money order to cover shipping. The $15 will be counted towards for full price of repair if you decide to repair your products. Otherwise, it is not refundable. If you do not send all of the above items as specified you will be charged or your service will be delayed. |
| My Account |
| How to Register To register and become a MagicSingStore.com Member, click on the 'Register' link in little information box located upper right side on every pages. By becoming a member of MagicSingStore.com, your order information will be saved. Please click here to register. |
| Benefits of Membership - Newsletters with new product information, trends, tips and special offers. - Free Samples reserved only for Members. - Shop from past purchases quickly, saving time online. - Fast checkout process. - Order History and Order Status can be viewed online by Members. - Write a review for the products you have purchased. |
| Update Account Information Login if you are a registered member, then 'Modify profile' button will be shown in the information box located upper right side on every pages. You may update your information except login ID. If you logout, 'Modify profile' button will be disappear. |
| Wish List You may save the interested item list for future reference. On every product pages, there is a 'Add to Wish List' below 'Add to Cart' button. If you click 'Add to Wish List' button, the product will be save in your 'Wish List' page. To view your wish list, click 'Wish List' button in the information box located upper right side on every pages. Login is required. |
| Order History To view your order history, click 'Order history' button in the information box located upper right side on every pages. Login is required. |
| Forgot Your Password? If you are a registered member and lost your password, please go to 'customer service' and then click 'Recover Password' in General Information section, or click here. If your email is registered in our system, you will get your information in a minute. |
| Unsubscribe to Email Please contact us. |
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Magic Sing Store
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Customer Service
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