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Customer Service

 

Ordering
Where is My Order?
When we ship out your order, we email you with UPS or USPS tracking number. If you did not receive any email within 4 business days, you will need to contact us.
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Order Processing
We make every attempt to ship your orders within 24 hours of receipt. We offer 'Same Day Shipping' for our customers, and the cut-off time for orders via UPS and DHL is 3pm PST, via USPS is 10am PST. Orders placed on late Friday, Saturday, Sunday or holidays will be shipped on following Monday or next business day . Orders with expedite shipping (Next Day UPS or 2nd Day UPS) will be processed and shipped the same day if received by 3:00 PM PST. Please note that we do not guarantee delivery date, but we do our best to make your package delivered on time.
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Order Cancellations
Orders or parts of an order are cancelled by our system for only following reasons.
- Item(s) not available
- Difficult to process with information your provided like incorrect payment information
or shipping address
- Duplicated orders are placed
- When you email us within 3 hours of order
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Re-order from Previous Purchases
If you have registered as a member and placed order(s) previously, you will find your previous purchases at 'order history.' Login required.
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Payment Options
We accept credit cards and gift cards. Following credit cards are accepted.
- Visa
- Master Card
- American Express
- Discover
We are sorry, but we do not accept money orders nor personal checks.
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Sales Tax
MagicSingStore.com is required to collect tax on all products shipped within California.
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Item Availability
If an item selected is temporarily out of stock at the time of your order, you will be notified via e-mail that your orders or part of an order are cancelled. However we maintain our site regularly and try to avoid the shortage of stocks.
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Coupon Codes
If you have a coupon code, enter it when you process checkout then the discount will be applied. Coupon code is not applied to the purchase of Gift Cards.
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Selecting Color Online
While MagicSingStore.com has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. If you have questions about specific colors, please contact us at info@MagicSingStore.com and we will get back to you right away with information to help you select the colors that are right for you.
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About Gift Card
Gift Cards are delivered via email and reach their sender within a few hours if there are no issues with the order. The sender's name and email address are included for the recipient. You may purchase a Gift Card at any amount between minimum $20 to maximum $200. Gift Card is not taxable, but tax will be applied to any purchase with Gift Cards. There is no expiration date on Gift Cards.
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Minimum & Maximum Purchase
We regret that we must limit orders to no more than ten (10) units of any item with a maximum purchase of $500 per customer. However minimum to process your order must be over $20.
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Security Online
When you place an order at MagicSingStore.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. In order for encryption to take place, your browser must have the SSL protocol such as AOL 5.0 and higher, Internet Explorer 5.0 and higher, Mozilla Firefox 1.0.4 (Windows only), Netscape 6.0 (Windows only) and Safari RSS.
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Shipping & Returns
Shipping Options & Charges
When purchasing products on MagicSingStore.com, you have various delivery options. We make every effort to ensure that products are delivered within the specified time frame.

Shipping Information (Free Shipping w/ purchase in U.S.)
Destination Condition Shipping Charges Carrier Delivery Time*
Domestic (US) Purchase of Song Chips
(less than 1 pound)
Free USPS First Class 3~7 days*
Purchase of Song Chips
(less than 1 pound)
$3 Flat USPS Priority 1~3 days*
Purchase of Systems
(over 1 pound)
Free Ground** UPS or USPS 1~5 / 2~3 days*
International Any amount Various USPS or DHL 3~10 days*


* We make every attempt to ship orders within 24 hours of receipt. Orders placed on Saturday, Sunday and Holidays will be shipped on following business day. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Please add this packing period to your delivery estimate time.
* Same Day Shipping Cut-off TimeOrders placed before 1pm PST, Monday ~ Friday for USPS and UPS, 11am PST for DHL international. Orders placed during Saturdays, Sundays and Holidays will be shipped out on next business day.
* Please note that we do not guarantee delivery date, but we do our best to make your package delivered on time.
* Free shipping is applied on purchase within the U.S. only, but the expedite shipping options are available with extra charge. There will be shipping charge on purchase shipping to out of U.S.
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Shipping Rules and Restrictions
Orders are shipped on business days (Monday-Friday, excluding major holidays) only.
Orders with expedite shipping (Next Day UPS or 2nd Day UPS) will be processed and shipped the same day if received by 2:00 PM PST.
Next Day or Second Day Service is not available for shipments to APO / FPO and certain locations in Alaska & Hawaii. Please contact us if you have any questions.
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Returns and Exchanges
Please check our term & conditions for the details of return and exchage.
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Manuacturer's Warranty
The microphones are covered for 1 year by the warranty if you purchased it in US, and valid only when presenting original sales receipt.
There are few exception that are not covered by the warranty:
1. Tampering with the microphone (opening the microphone and trying to repair yourself or by a non-authorized Enter-tech repair center).
2. Battery leakage or explosion of batteries
3. Water damage
4. Physical or cosmetic damage includes and not limited to dropping the microphone, throwing the microphone or severing any of the wires because of misuse.
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My Account
 
How to Register
To register and become a MagicSingStore.com Member, click on the 'Register' link in little information box located upper right side on every pages. By becoming a member of MagicSingStore.com, your order information will be saved. Please click here to register.
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Benefits of Membership
- Newsletters with new product information, trends, tips and special offers.
- Free Samples reserved only for Members.
- Shop from past purchases quickly, saving time online.
- Fast checkout process.
- Order History and Order Status can be viewed online by Members.
- Write a review for the products you have purchased.
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Update Account Information
Login if you are a registered member, then 'Modify profile' button will be shown in the information box located upper right side on every pages. You may update your information except login ID. If you logout, 'Modify profile' button will be disappear.
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Wish List
You may save the interested item list for future reference. On every product pages, there is a 'Add to Wish List' below 'Add to Cart' button. If you click 'Add to Wish List' button, the product will be save in your 'Wish List' page. To view your wish list, click 'Wish List' button in the information box located upper right side on every pages. Login is required.
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Order History
To view your order history, click 'Order history' button in the information box located upper right side on every pages. Login is required.
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Forgot Your Password?
If you are a registered member and lost your password, please go to 'customer service' and then click 'Recover Password' in General Information section, or click here.
If your email is registered in our system, you will get your information in a minute.
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Unsubscribe to Email
Please contact us.
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